Errors and omissions (E&O)

Why this matters for property managers

Property managers make hundreds of professional decisions a week — guest screening, pricing, maintenance calls, insurance recommendations — and any of them can become an owner claim. E&O is company-level coverage and is usually claims-made, so continuity matters as much as limits.

E&O insurance for property managers: what it covers

The claims that reach a property manager's E&O policy are about money an owner believes your professional judgment cost them: a guest you should have declined, a listing that overstated the home, a payout you mis-posted, a permit or lodging-tax deadline you let slip, a repair you should have caught. The policy pays defense and settlement, usually up to $1M per claim, and is almost always claims-made, so the retroactive date matters as much as the limit. Owner contracts and some state licensing rules for real estate and community association managers require it; general liability never covers it.

Errors and omissions (E&O): common questions