VELARIS
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Questions about a program, a claim, a certificate or an integration reach a person who knows property management. Send a message or email support@velarisinsurance.com.

Send Us a Message
Fill out the form and we will get back to you within one business day.

How to reach us

Email

support@velarisinsurance.com

Replies within one business day

Hours

Monday to Friday, 9am to 5pm ET

Claims and certificate requests get a same-day reply

Office

1447 Peachtree St. NE, Suite 700

Atlanta, GA 30309

Before you write

The most common reasons people contact us already have a page, and most of them are faster from the dashboard.

File or track a claimFiled from your dashboard with the reservation attached; typically paid within 2 business days.Request a certificate of insuranceFor a city permit, HOA, lender or owner, with the limits and additional insureds they require.Connect your property management systemHostaway, Guesty, Lodgify, iGMS, Escapia, Streamline, Track, OwnerRez, Hostfully, Hospitable.Help with an existing programBilling, enrollment and dashboard questions, answered.

Contact questions

How quickly does Velaris reply?

Messages sent through this page or to support@velarisinsurance.com are answered within one business day, Monday to Friday, 9am to 5pm Eastern. Claims and certificate-of-insurance requests from existing customers get a same-business-day reply.

I have an urgent claim. Where do I go?

File it from your Velaris dashboard so the reservation, guest and property details are already attached; that is the fastest path to payment. If you cannot sign in, email support@velarisinsurance.com with the property address and the reservation ID and we will open it for you. See how claims work.

Can I get a quote without a call?

Yes. The homepage calculator shows what a damage program produces for your reservation count and guest fee, and the quote flow prices the program for your portfolio. Send a message if you would rather walk through it with an advisor.

Who do I contact about partnerships, press or a PMS integration?

Use the form or email support@velarisinsurance.com and mention partnerships in the subject; it reaches the founders directly. Property management systems that want to be listed alongside the existing integrations can start there too.

Where is Velaris Insurance based, and where is it licensed?

Velaris Insurance Agency, LLC is based in Atlanta, Georgia. Coverage is sold through a licensed affiliate in every state; the insurance licenses page lists each license number.