Glossary

Exclusion

An exclusion is something a policy specifically does not cover. Common exclusions include flood, earthquake, intentional damage, wear and tear, and — in most homeowners policies — commercial short-term rental activity.

By Andrew Bate, Co-founderReviewed by Stuart BateUpdated

Why this matters for property managers

The exclusions section explains more claim denials than the coverage section explains payments. Two exclusions dominate vacation rental disputes: the business-use exclusion in homeowners policies, and the events, parties, and intentional-acts exclusions in platform protection programs.

Related terms

Endorsement
An endorsement is an amendment to an insurance policy that adds, removes, or changes coverage — adding pet damage coverage, extending liability to a new property, or naming an additional insured. It is also called a rider.
Homeowners policy
A homeowners policy is standard residential insurance for an owner-occupied home. Most homeowners policies exclude commercial activity, so they do not cover claims arising from short-term rentals — one of the largest coverage gaps in the vacation rental industry.
AirCover for Hosts
AirCover for Hosts is Airbnb's platform protection program for hosts, combining Host damage protection and Host liability insurance for stays booked on Airbnb. It is a platform benefit administered by Airbnb, not a policy the host owns, and it applies only to Airbnb reservations.
Event liability insurance
Event liability insurance covers third-party bodily injury and property damage arising from an organized gathering — a wedding, retreat, or party — at a vacation rental, at limits selected for the event. It fills the gap left by host policies and platform protection, which typically exclude events.
Care, custody or control (CCC)
Care, custody or control is an exclusion in general liability policies: the policy does not pay for damage to property that is in the insured's care, custody or control, such as a home a property manager operates on an owner's behalf or a guest's belongings left in it. Damage to that property has to be covered by a property policy, a damage program or a specific endorsement.

Browse every term in the insurance glossary for property managers.

Exclusion: common questions

Does a homeowners policy exclude Airbnb rentals?

Almost always. Every major homeowners carrier excludes commercial rental activity, and some cancel the policy on discovering it.

Can excluded risks be added back?

Often, by endorsement and for additional premium. Event liability, pet damage, and bed bugs are examples of commonly added-back risks.

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