Damage protection built into Escapia
Velaris connects to Escapia to keep your damage program aligned with a large portfolio: reservations enroll automatically, homeowner-facing coverage documentation is generated per property, and claims reference the booking record.
Running on Escapia?
Escapia (an Expedia Group company) is a longstanding professional vacation rental management system used by large, established operators.
Velaris is built for established vacation rental management companies, often 50+ units — the program layers (damage waiver, liability, guest injury, company coverage) attach per reservation through the Escapia connection.
- 1Approve read-only access to your Escapia reservations — no write permissions, no workflow changes
- 2Set your guest damage fee and program rules with your Velaris advisor
- 3Every confirmed Escapia reservation enrolls automatically, across all connected channels
- 4File claims from your dashboard with booking and guest context already attached
What the Escapia connection unlocks
Add or remove listings and the program follows — your coverage always matches the portfolio your PMS says you manage.
Airbnb, Vrbo, Booking.com, and direct reservations all enroll through the PMS — including the direct bookings platform protection never touches.
Reservation, guest, dates, and property come straight from the PMS record. Guest damage claims are typically reviewed and paid within 2 business days.
Certificates of insurance and homeowner coverage notices are generated per property, using the portfolio data already synced.
Use a different system too? Velaris connects to 80+ platforms — see the full integration list.
Generali (CSA) Damage Protection in Escapia vs. Velaris
If you run on Escapia, you have probably been offered Generali (CSA) Damage Protection in Escapia. It is a reasonable product for what it is. The question is whether a per-stay add-on is enough for a professionally managed portfolio, or whether you want a program you control. Here is the factual comparison.
| Feature | Generali (CSA) Damage Protection in Escapia | Velaris program |
|---|---|---|
| Provider | Generali Global Assistance (CSA); Escapia also integrates Tint SmartSTR | Velaris Insurance, licensed in all 50 states |
| How it's sold | Guest-paid, opt-in per booking via Escapia charge templates, reconciled with Generali through monthly manifests | Guest-paid damage fee you set ($69–$199 per reservation) plus $9 per reservation administration |
| Pricing | Not published; the property manager configures a gross premium rate per booking on top of Generali's net premium | Published: $9 per reservation, plus the damage you retain below your selected retention |
| Limits | Not published on Escapia's pages; the charge template carries a coverage-amount field with multiple plan codes | Program limits you choose; insurance responds above your retention, so a large loss is not capped at a per-stay figure |
| Who keeps the fee | Set by the provider; margin stays with them | You. Fee revenue is yours; expected damage is paid from program funds |
| Reservations covered | Escapia reservations enrolled in the product | Every reservation synced from Escapia, on every channel, direct bookings included |
| Beyond guest damage | Guest damage only | Liability, guest injury, business interruption, and company coverage in the same program; COIs on demand |
| Claims | Filed with the provider on its timeline | Filed from your dashboard with the booking attached; typically reviewed and paid within 2 business days |
It is a guest-paid opt-in, so uncovered stays are common, the premium split is set by the provider, and there is no liability, business-interruption or company coverage and no certificate of insurance in your name. Facts about Generali (CSA) Damage Protection in Escapia were checked against the published product page on 2026-09-09; confirm current terms with Escapia.
Escapia integration questions
How does the Velaris Escapia integration work?
Velaris connects to Escapia with read-only access to reservations. Confirmed bookings enroll in your damage program automatically, the guest damage fee applies per reservation, and claims reference the Escapia booking record. Nothing about how your team uses Escapia changes.
Do I need to change anything in Escapia?
Beyond adding your guest damage fee to listings, no. The integration is read-only: Velaris observes reservations to run enrollment, escrow accounting, and claims — it doesn't write to your Escapia account or alter bookings.
Which reservations are covered?
Every confirmed reservation that syncs through Escapia under your program rules — regardless of the channel it was booked on. That includes direct bookings, which platform protection products never cover.
How long does setup take?
The connection itself takes minutes; most portfolios are fully live — fee configured, escrow funded, homeowners notified — inside a couple of weeks. Your Velaris advisor runs the launch checklist with you.
Should I use Generali (CSA) Damage Protection in Escapia or Velaris?
Generali (CSA) Damage Protection in Escapia is guest-paid, opt-in per booking via escapia charge templates, reconciled with generali through monthly manifests from Generali Global Assistance (CSA); Escapia also integrates Tint SmartSTR, priced at not published; the property manager configures a gross premium rate per booking on top of generali's net premium with limits of not published on escapia's pages; the charge template carries a coverage-amount field with multiple plan codes. It is a guest-paid opt-in, so uncovered stays are common, the premium split is set by the provider, and there is no liability, business-interruption or company coverage and no certificate of insurance in your name. A Velaris program covers the same Escapia reservations for $9 per reservation, with a guest fee you set and keep, insurance above your retention, liability and company coverage in the same program, and COIs on demand. Many operators keep the built-in option as a backstop and run Velaris as the primary layer.
What does it cost?
The same transparent pricing as every Velaris program: $9 per reservation for program administration plus the actual damage you retain below your selected retention. The guest damage fee you charge is your revenue. See the pricing page for the full model.
Related coverage
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