Damage protection built into Hospitable
Velaris reads confirmed Hospitable reservations and applies your damage program to each stay — across every connected channel, including direct.
Running on Hospitable?
Hospitable automates guest messaging, calendar sync, and operations across Airbnb, Vrbo, Booking.com, and direct channels.
Velaris is built for hosts and managers automating multi-channel messaging and operations — the program layers (damage waiver, liability, guest injury, company coverage) attach per reservation through the Hospitable connection.
- 1Approve read-only access to your Hospitable reservations — no write permissions, no workflow changes
- 2Set your guest damage fee and program rules with your Velaris advisor
- 3Every confirmed Hospitable reservation enrolls automatically, across all connected channels
- 4File claims from your dashboard with booking and guest context already attached
What the Hospitable connection unlocks
Add or remove listings and the program follows — your coverage always matches the portfolio your PMS says you manage.
Airbnb, Vrbo, Booking.com, and direct reservations all enroll through the PMS — including the direct bookings platform protection never touches.
Reservation, guest, dates, and property come straight from the PMS record. Guest damage claims are typically reviewed and paid within 2 business days.
Certificates of insurance and homeowner coverage notices are generated per property, using the portfolio data already synced.
Use a different system too? Velaris connects to 80+ platforms — see the full integration list.
Hospitable Direct Premium damage protection vs. Velaris
If you run on Hospitable, you have probably been offered Hospitable Direct Premium damage protection. It is a reasonable product for what it is. The question is whether a per-stay add-on is enough for a professionally managed portfolio, or whether you want a program you control. Here is the factual comparison.
| Feature | Hospitable Direct Premium damage protection | Velaris program |
|---|---|---|
| Provider | Truvi (formerly Superhog) Host Guarantee | Velaris Insurance, licensed in all 50 states |
| How it's sold | Automatic on every Direct Premium booking for verified guests; not available on Direct Basic or on Airbnb, Vrbo or other OTA bookings | Guest-paid damage fee you set ($69–$199 per reservation) plus $9 per reservation administration |
| Pricing | No separate price; included in Direct Premium's fee of 3% host plus 4% guest per direct booking | Published: $9 per reservation, plus the damage you retain below your selected retention |
| Limits | Up to $5,000,000 per Direct Premium reservation | Program limits you choose; insurance responds above your retention, so a large loss is not capped at a per-stay figure |
| Who keeps the fee | Set by the provider; margin stays with them | You. Fee revenue is yours; expected damage is paid from program funds |
| Reservations covered | Hospitable reservations enrolled in the product | Every reservation synced from Hospitable, on every channel, direct bookings included |
| Beyond guest damage | Guest damage only | Liability, guest injury, business interruption, and company coverage in the same program; COIs on demand |
| Claims | Filed with the provider on its timeline | Filed from your dashboard with the booking attached; typically reviewed and paid within 2 business days |
It only exists on Hospitable Direct Premium bookings, so the Airbnb and Vrbo stays that make up most portfolios have no protection through it, and there is no liability, business-interruption or company coverage or certificate of insurance in your name. Facts about Hospitable Direct Premium damage protection were checked against the published product page on 2026-09-09; confirm current terms with Hospitable.
Hospitable integration questions
How does the Velaris Hospitable integration work?
Velaris connects to Hospitable with read-only access to reservations. Confirmed bookings enroll in your damage program automatically, the guest damage fee applies per reservation, and claims reference the Hospitable booking record. Nothing about how your team uses Hospitable changes.
Do I need to change anything in Hospitable?
Beyond adding your guest damage fee to listings, no. The integration is read-only: Velaris observes reservations to run enrollment, escrow accounting, and claims — it doesn't write to your Hospitable account or alter bookings.
Which reservations are covered?
Every confirmed reservation that syncs through Hospitable under your program rules — regardless of the channel it was booked on. That includes direct bookings, which platform protection products never cover.
How long does setup take?
The connection itself takes minutes; most portfolios are fully live — fee configured, escrow funded, homeowners notified — inside a couple of weeks. Your Velaris advisor runs the launch checklist with you.
Should I use Hospitable Direct Premium damage protection or Velaris?
Hospitable Direct Premium damage protection is automatic on every direct premium booking for verified guests; not available on direct basic or on airbnb, vrbo or other ota bookings from Truvi (formerly Superhog) Host Guarantee, priced at no separate price; included in direct premium's fee of 3% host plus 4% guest per direct booking with limits of up to $5,000,000 per direct premium reservation. It only exists on Hospitable Direct Premium bookings, so the Airbnb and Vrbo stays that make up most portfolios have no protection through it, and there is no liability, business-interruption or company coverage or certificate of insurance in your name. A Velaris program covers the same Hospitable reservations for $9 per reservation, with a guest fee you set and keep, insurance above your retention, liability and company coverage in the same program, and COIs on demand. Many operators keep the built-in option as a backstop and run Velaris as the primary layer.
What does it cost?
The same transparent pricing as every Velaris program: $9 per reservation for program administration plus the actual damage you retain below your selected retention. The guest damage fee you charge is your revenue. See the pricing page for the full model.
Related coverage
Connect Hospitable to your damage program
Tell us your portfolio size and we'll walk you through the integration — usually live in under a week.
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